May 2022

Welcome to this latest edition of the Knowsley Adult Social Care Adult Policies, Procedures and Practice (APPP) Portal.

This section provides a summary of how to use this APPP Portal, and its main features.

Contents

Finding your way around this Resource

This site is structured into different sections. On the front page there are a number of buttons:

  • ASC Procedures – which contains the policies, procedures and practice guidance for Knowsley Adult Social Care;
  • Safeguarding – which has links to local safeguarding information for both children and adults  and to the Knowsley Safeguarding Adults Board website;
  • Mental Capacity – this section contains easily accessible links to mental capacity and deprivation of liberty information in this APPP Portal;
  • Useful Links – which has links to the most commonly used local and national web pages for Knowsley staff;

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets). The sections within these tabs can be  viewed by clicking on the arrows.

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP Portal (this page) which gives information about using this site, and Register with Us to receive notification when this Portal is updated.
  • COVID-19 contains some links to Government resources and a list of the new and amended chapters as a result of legislation and national guidance.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’ or if you click on the word ‘Contents’ all of the chapters and sections will be displayed.
  • Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.
  • Contact contains a link to the Liverpool City Region Live Well Directory for contact details of local teams, services and partner organisations. It also has a contact form for you to send a message to the Safeguarding Adults Board, who are the point of contact for Knowsley Council and who oversee the coordination of this online resource, should you have a comment or suggestion you wish to make.

Accessibility Options

This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Portal on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.

Adding Shortcuts to the APPP
You can easily access the APPP by installing a shortcut on your device, which will directly open up your internet browser to the APPP site. You can do so using the following methods:
  • on desktop / laptops: Go to the homepage of the APPP website in your internet browser, then bookmark it using your browser’s bookmark feature. Open your browser’s list of bookmarked websites and drag the APPP bookmark onto the desktop of your device.
  • on mobiles: Go to the homepage of the APPP website in your internet browser, then click the three dots icon (if using an Android device) or the share icon (if using an Apple device) and choose Add to Home screen.

Resources

The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

ePractice

Some key chapters in this KAPPP site have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development. You can find them by typing “epractice” into the search box and it will bring up a list of all the chapters with epractice at the end.

At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.

The questions are straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have check-boxes which allow you to tick as many as you feel apply.

Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.

Quick Reads and Audio Summaries

Some chapters have summaries (Quick Reads) and Audios which provide key information for staff who do not need to know the full detail of the chapter. They can be found at the top of the relevant chapter. A full list can be found in Quick Reads and Audios, in Resources.

Amendments

If you have any suggestions or comments about this Portal, please email ksab@knowsley.gov.uk in Knowsley.

If you want to make any amendments to chapters, please contact the Knowsley Safeguarding Adults Board first. The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.

With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

May 2022

Chapter Detail
Social Work Quality Assurance Practice Standards Benchmarking Toolkit This tool has been developed by North West ADASS. Its purpose is to support the NW local authorities with defining what ‘good social work’ looks like and how it can be measured and improved. It has been designed to be used in conjunction with and to support organisations using local Social Work Quality Assurance and Practice Improvement frameworks.

April 2022

Chapter Detail
Continuing Healthcare (NHS) This chapter has been amended by adding the Full Consent Form for Participating in the NHS Continuing Healthcare Process and for Information Sharing with Family / Friends / Advocates, as above and in Section 3.3, Consent. It is an NHS  requirement for gaining consent to the CHC process.

30 March 2022

Chapter Detail
Coronavirus Act 2020 This chapter has now been removed as the legislation is being revoked as of 31 March 2022.

16 March 2022

Amended chapter Detail
Adult Social Care Staff Visiting Care Homes Following the Government ending the requirement for staff and visitors to be double vaccinated, this chapter has been removed.
Market Shaping and Commissioning of Adult Care and Support Section 3.2 Promoting Quality has been updated to remove reference to workers in care homes having to be double vaccinated against COVID-19 (unless they were exempt).
Managing Provider Failure and Other Service Interruptions Section 9.1, Business continuity plans has been updated to remove reference to workers in care homes having to be double vaccinated against COVID-19 (unless they were exempt).

26 February 2022

Chapter Detail
Hospital Discharge Service This chapter has been revised throughout as a result of updated hospital discharge guidance published by the Department of Health and Social Care, including details of the national funding settlement for the period 1 October 2021 to 31 March 2022.
Coronavirus: Reintroduction of NHS Continuing Health Care Assessments This chapter has been revised as a result of updated hospital discharge guidance published by the Department of Health and Social Care, including details of the national funding settlement for the period 1 October 2021 to 31 March 2022.

This chapter has now been removed as the guidance has been withdrawn.

13 January 2022

Section  Detail
Epractice Epractice questions have been added at the end of Promoting Wellbeing, for you to test your understanding of the chapter.

1 December 2021

Chapter Detail
Amended chapters
Market Shaping and Commissioning of Adult Care and Support  Section 3.2 Promoting Quality has been updated to include reference to the role of local authorities in supporting care homes to ensure that all workers (except those who are exempt) are vaccinated against COVID-19 as required by regulations.
Managing Provider Failure and Other Service Interruptions A new section 9.1, Business continuity plans has been added. This is in relation to business continuity planning, and the role of the local authority in supporting providers with this. This will be of particular importance as regulations requiring compulsory vaccination of all staff working in care homes (other than those who are exempt) came into force in November 2021.
Coronavirus Act 2020 This chapter has been updated as a result of changes to the Coronavirus Act made as a result of review by MPs. It now contains a summary of the Act.
New chapter
Adult Social Care Staff Visiting Care Homes This chapter outlines the legal requirements for care homes to ensure that staff who visit are fully vaccinated against COVID-19 or medically exempt.

14 October 2021

Chapter  Detail
Amended chapters
Data Protection: Legislation and Practice This chapter has been revised to reflect the introduction of the UK GDPR and add further detail.
Working with Adults with Autism This chapter has been updated to add a link in the scope box to Core Capabilities Framework for Supporting Autistic People published by the Department of Health and Social Care.
Lone Working This chapter has been updated to add a link in the scope box to Protecting Lone Workers: Health and Safety Guidance published by the Health and Safety Executive.
New chapter
Working with People Living with Frailty  This chapter provides guidance about the main issues for people who live with frailty.
Working with People with Dementia  This chapter provides guidance about the main issues for working with people with dementia.

11 August 2021

Chapter Detail
Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the coronavirus (COVID-19) pandemic This chapter has now been removed as DHSC have withdrawn the guidance.

Date of Next Portal Revision

This Portal is now updated when required. Email notifications are sent to people who have registered here to inform them of changes (see Register with Us).

Reading Confirmation

This form enables staff in Knowsley Adult Social Care to confirm they have read specific chapters in this APPP. This is useful for newly employed staff as part of their induction, supervision, CPD and for team discussions for example.

When you complete and submit the form, it is stored in a secure database accessed only by Knowsley Adult Social Care managers.

Feedback Form

This site now has a facility for you to give feedback to Knowsley, about chapters you read. At the end of each chapter there is a Feedback Form. You can complete and submit it and the information will be sent to the Safeguarding Adults Board in Knowsley who manage this site. Other staff or members of the public will not be able to see the comments.

Search

On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow the focus of your search use ” around the word, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP Portal has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to Portal updates and your information will not be given to any third parties.

Print

This resource has been designed to be used online. If you print a chapter, for example to take to a meeting, please note it is valid for 72 hours only from the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when they are updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. This is why we recommend that if you have to print a chapter, you no longer refer to it after that time.

Please remember that the resource can be also accessed on mobile phones and tablets (see Using the APPP Resource on Mobile Phones and Tablets).

Copyright

The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.