October 2021

Welcome to this latest edition of the Knowsley Adult Social Care Adult Policies, Procedures and Practice (APPP) Portal.

This section provides a summary of how to use this APPP Portal, and its main features.


Finding your way around this Resource

This site is structured into different sections. On the front page there are a number of buttons:

  • ASC Procedures – which contains the policies, procedures and practice guidance for Knowsley Adult Social Care;
  • Safeguarding – which has links to local safeguarding information for both children and adults  and to the Knowsley Safeguarding Adults Board website;
  • Mental Capacity – this section contains easily accessible links to mental capacity and deprivation of liberty information in this APPP Portal;
  • Useful Links – which has links to the most commonly used local and national web pages for Knowsley staff;

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets). The sections within these tabs can be  viewed by clicking on the arrows.

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP Portal (this page) which gives information about using this site, and Register with Us to receive notification when this Portal is updated.
  • COVID-19 contains some links to Government resources and a list of the new and amended chapters as a result of legislation and national guidance.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’ or if you click on the word ‘Contents’ all of the chapters and sections will be displayed.
  • Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.
  • Contact contains a link to the Liverpool City Region Live Well Directory for contact details of local teams, services and partner organisations. It also has a contact form for you to send a message to the Safeguarding Adults Board, who are the point of contact for Knowsley Council and who oversee the coordination of this online resource, should you have a comment or suggestion you wish to make.

Accessibility Options

This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Portal on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.


Some chapters in this Portal (AssessmentPersonalisation, Care and Support PlanningAdult Safeguarding and Mental Capacity and Code of Practice) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.

At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.

The questions are straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have check-boxes which allow you to tick as many as you feel apply.

Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.

Quick Reads and Audio Summaries

Some chapters have summaries (Quick Reads) and Audios which provide key information for staff who do not need to know the full detail of the chapter. They can be found at the top of the relevant chapter. A full list can be found in Quick Reads and Audios, in Resources.


If you have any suggestions or comments about this Portal, please email ksab@knowsley.gov.uk in Knowsley.

If you want to make any amendments to chapters, please speak to Des first. The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.

With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

14 October 2021

Chapter  Detail
Amended chapters
Data Protection: Legislation and Practice This chapter has been revised to reflect the introduction of the UK GDPR and add further detail.
Working with Adults with Autism This chapter has been updated to add a link in the scope box to Core Capabilities Framework for Supporting Autistic People published by the Department of Health and Social Care.
Lone Working This chapter has been updated to add a link in the scope box to Protecting Lone Workers: Health and Safety Guidance published by the Health and Safety Executive.
New chapter
Working with People Living with Frailty  This chapter provides guidance about the main issues for people who live with frailty.
Working with People with Dementia  This chapter provides guidance about the main issues for working with people with dementia.

11 August 2021

Chapter Detail
Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the coronavirus (COVID-19) pandemic This chapter has now been removed as DHSC have withdrawn the guidance.

6 April 2021

Chapter Detail
Care Act Easements: Guidance for Local Authorities This chapter has been removed as a result of recent changes to the Coronavirus Act.
Coronavirus Act 2020 This chapter has been amended to remove the section on NHS and Local Authority Care and Support, as a result of recent changes to the Coronavirus Act.

2 March 2021

Chapter  Detail
Seven Minute Briefing: Identification and Brief Advice (alcohol misuse) This new seven minute briefing about identification and brief advice in alcohol misuse, has been added. It is published by Knowsley Safeguarding Children Partnership.

1 March 2021

Chapter Detail
Seven Minute Briefing: Safeguarding Adult Review (SAR) This new seven minute briefing about safeguarding adult reviews has been added.

26 February 2021

Chapter Detail
Staff Induction A new document has been added to this section – Knowsley Adult Social Care Induction: New Employees, ASYEs and Students

3 February 2021

Chapter  Detail
New chapter
Staff Induction This chapter contains information for induction for new staff, including a checklist for reading chapters in this APPP Portal.

10 January 2021

Amended chapter
Mental Capacity Act Deprivation of Liberty This chapter has been revised to add a note in the scope box about the delay in implementing the Liberty Protection Safeguards.
New chapters
The Whole Family Approach This chapter provides guidance about using the Whole Family Approach in daily practice.
Working with Adults with Autism  This chapter provides guidance for staff working with an adult with autism.

29 December 2020

The following changes have been made as a result of updated Government guidance.

Amended chapter
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic Section 2.1.1 Best Interests has been amended to reflect updated Government guidance in relation to offering a  vaccine to those who lack the relevant mental capacity.

Date of Next Portal Revision

This Portal is now updated when required. Email notifications are sent to people who have registered here to inform them of changes (see Register with Us).

Reading Confirmation

This form enables staff in Knowsley Adult Social Care to confirm they have read specific chapters in this APPP. This is useful for newly employed staff as part of their induction, supervision, CPD and for team discussions for example.

When you complete and submit the form, it is stored in a secure database accessed only by Knowsley Adult Social Care managers.

Feedback Form

This site now has a facility for you to give feedback to Knowsley, about chapters you read. At the end of each chapter there is a Feedback Form. You can complete and submit it and the information will be sent to the Safeguarding Adults Board in Knowsley who manage this site. Other staff or members of the public will not be able to see the comments.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow the focus of your search use ” around the word, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP Portal has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to Portal updates and your information will not be given to any third parties.


This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst the Portal is usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.