This accessibility statement applies to the Knowsley Council APPP Portal.

This website is run by Knowsley Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and font sizes via our accessibility stylesheets
  • zoom in up to 300% without the text spilling off the screen
  • view all video content with subtitles on by default
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

This web pages of this site are navigable via keyboard, and readable via screen-reader. However we cannot guarantee the accessibility of any linked files, such as PDFs and Word documents.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you shortly.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Knowsley Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images that contain vital information. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden (Interactive tools and transactions)

Some of our interactive elements supplied by 3rd party developers/features, such as forms or recaptcha boxes, may be more difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Where we rely on 3rd party developers for key features we will work alongside them to develop and install any accessibility improvements that can be made to those features.

Content that’s not within the scope of the accessibility regulations (PDFs and other documents)

Some of our content is supported by, or links out to, PDFs and Word documents supplied by other sources. We will aim, where possible, to ensure any linked documents (created post-September 2018) in our control will be accessible.

Preparation of this accessibility statement

This statement was prepared on 18/09/2020. It was last reviewed on 18/09/2020.