April 2020: Changes in relation to Coronavirus

For local authorities, complaints and escalation procedures remain the same as under the Care Act. Under the Coronavirus Act, once the emergency period has ended, if local authorities do not comply with their duty to carry out a relevant assessment within a reasonable period, action can be taken in court.

As a result of the COVID-19 outbreak, the Local Government and Social Care Ombudsman has suspended all investigations into complaints against local authorities and care providers until further notice. Please see Local Government and Social Care Ombudsman website.