CQC Quality Statements

Theme 1 – Working with people: Equity in experiences and outcomes

We statement

We actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this.

What people expect

I have care and support that enables me to live as I want to, seeing me as a unique person with skills, strengths and goals.

This is the Accessible Information Standard (NHS England). This aims to ensure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.

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