Welcome to this urgent update of the Knowsley Adult Social Care Adult Policies, Procedures and Practice (APPP) Resource, as a result of the coronavirus pandemic.
See Amendments for a list of new and amended chapters as a result of new legislation and national guidance.
This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.
- Finding your way around this Resource
- Accessibility Options
- Using the APPP Resource on Mobile Phones and Tablets
- Date of Next Revision
- Register with Us
This site is structured into different sections. On the front page there are three buttons:
- ASC Procedures – which contains the policies, procedures and practice guidance for Knowsley Adult Social Care;
- Safeguarding – which has links to local safeguarding information for both children and adults and to the Knowsley Safeguarding Adults Board website;
- Useful Links – which has links to the most commonly used local and national web pages for Knowsley staff;
When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets). The sections within these tabs can be viewed by clicking on the arrows.
- Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP (this page) which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
- COVID-19 contains some links to Government resources and a list of the new and amended chapters as a result of legislation and national guidance.
- Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’ or if you click on the word ‘Contents’ all of the chapters and sections will be displayed.
- Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.
- Contact contains a link to the Liverpool City Region Live Well Directory for contact details of local teams, services and partner organisations. It also has a contact form for you to send a message to Des Todd, Senior Quality Improvement Lead, Safeguarding and Quality Assurance (Adults) who is the named single point of contact for Knowsley Council and who oversees the coordination of this online resource, should you have a comment or suggestion you wish to make.
This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.
In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.
This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.
If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.
The Resources section contains a number of links and documents to supplement the information in chapters. It includes
- Case Law and LGSCO Reports – links to relevant recent case law and key reports from the Local Government and Social Care Ombudsman as a result of complaint investigations;
- Case Studies – populated by case studies from the Care and Support Statutory Guidance;
- CQC Standards and KLOEs – links to the Care Quality Commission Standards and Key Lines of Enquiries for inspections;
- Glossary – definitions and key terms used;
- Integrated Care – links to organisations and documents relevant to the health and social care integration agenda;
- Legislation – links to relevant legislation;
- Local Forms, Leaflets, Letters – key local documents and downloads.
- National Guidance and Inquiries – links to national guidance, particularly from ADASS, LGA and SCIE and inquiry reports;
- Organisations – links to websites for relevant national organisations;
- Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
- Research and Report Briefings – written by the Policy Partners Project and our associates to reflect current issues or recently released research reports;
- Safeguarding Adults Review Reports – links to significant SARs.
For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.
If you have any suggestions or comments about this APPP, please contact Des Todd Senior Quality Improvement Lead, Safeguarding and Quality Assurance (Adults) in Knowsley.
If you want to make any amendments to chapters, please speak to Des first. The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.
With each revised edition of your APPP resource, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.
April 2020: Coronavirus / COVID-19 Urgent Update
|Coronavirus Act 2020||This chapter outlines the changes implemented from 25 March 2020 that impact on adult social care services.|
|Responding to COVID-19: The Ethical Framework for Adult Social Care||Published by the Department of Health and Social Care, the framework intends to provide support to ongoing response planning and decision-making to ensure that consideration is given to specific ethical values and principles when organising and delivering social care for adults.|
|COVID-19: Hospital Discharge Requirements||This is a summary of the full guidance, published by the Department of Health and Social Care.|
|Care Act Easements: Guidance for Local Authorities||This is a summary of the Government guidance outlining which Care Act duties may change under the Coronavirus Act 2020.|
|Assessments under the Coronavirus Act 2020||This chapter outlines the potential changes to Assessments, taken from the Care Act Easements guidance.|
|Charging and Financial Assessment under the Coronavirus Act 2020||This chapter outlines the potential changes to Charging and Financial Assessments, taken from the Care Act Easements guidance.|
|Care and Support Planning and Reviews under the Coronavirus Act 2020||This chapter outlines the potential changes to Care and Support Planning and Reviews, taken from the Care Act Easements guidance.|
|Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic||This is a summary of the guidance from the Department of Health and Social Care, with additional case law examples.|
|Coronavirus (COVID-19): Informing the Department of Health and Social Care of the Death of a Worker in Social Care||This chapter outlines the process in the event of a death of a social care worker or volunteer. (Added June 20120.)|
|The information in the chapters listed below has been affected by the changes implemented by the UK Government and other organisations. There is a box at the top of the chapter outlining the changes with links. The main text in the chapter has not been changed.|
|Care Act 2014|
|Transition to Adult Care and Support|
|Financial advice and Information|
|End of Life Care|
|Mental Capacity and Code of Practice|
|Mental Health Act 1983|
|Making Advance Decisions|
|Integration, Cooperation and Partnerships|
|Complaints, Comments, Compliments and Questions|
|Equality, Diversity and Human Rights|
|New guidance added|
|North West Tissue Viability Nurses Poster||This poster outlines the different categories of pressure ulcers.|
|Case Recording Standards and Information Sharing||This chapter was amended to add a link to to Social Work Recording published by SCIE.|
|Supervision||This chapter has been amended to add a link to Professional Standards and Professional Standards Guidance, published by Social Work England.|
|Homelessness||This chapter was amended to add a link to Housing LIN (Learning and Improvement Network).|
|Making Safeguarding Personal||This chapter has been amended to add a link to Making Safeguarding Personal Case Studies 2018/19, published by the LGA and ADASS.|
|End of Life Care||This chapter was amended to add a link to Elderly and End of Life Care for Muslims in the UK published by the Muslim Council for Britain in Section 2, Addressing Inequalities in End of Life Care.|
|Modern Slavery||Section 6.5 National Referral Mechanism was amended to include revised links to National referral mechanism guidance: adult (England and Wales) and Modern Slavery Victims: Referral and Assessment Forms.|
|Professional Capabilities Framework for Social Work||This chapter was amended to add a link to Professional Standards and Professional Standards Guidance, published by Social Work England.|
|Assessment||This chapter has been amended to add a link box to Evidence for Strengths and Asset-Based Outcomes: A Quick Guide for Social Workers, published by NICE.|
|Adult Safeguarding||This chapter has been amended to add link Making Decisions on the Duty to carry out Safeguarding Adults Enquiries: Resources, published by the Local Government Association.|
|Transition to Adult Care and Support||This chapter has been amended to add a link to Welcome to Preparing for Adulthood: The Role of Social Workers published by SCIE.|
|Whistleblowing||This chapter has been amended to include the Knowsley Whistleblowing Procedure: What Should you do if you Suspect Misconduct at Work? leaflet, as above.|
|7 Minute Briefing: Coercive Control||This briefing provides staff with key points and actions about coercive control.|
|7 Minute Briefing: Making Safeguarding Personal||This briefing provides staff with key points about Making Safeguarding Personal.|
|7 Minute Briefing: Mental Capacity Act||This briefing provides staff with key points about the Mental Capacity Act.|
|Multi Agency Risk Assessment Guidance (MARAM)||This guidance provides information about mental capacity, vulnerability and risk taking behaviour in respect of adults with care and support needs.|
|North West Policy for Managing Concerns around People in Positions of Trust with Adults who have Care and Support Needs||This policy provides information about the process involved when there are concerns about a person in a position of trust.|
|Knowsley Secure Transfer of Information Protocol||This document provides information about the secure transfer information for Knowsley staff.|
|Knowsley Safeguarding Adults Workforce Development Strategy||This strategy sets out Knowsley’s approach to
learning and development activities to support the implementation of
Knowsley’s Multi-agency Policy and Procedures to safeguard adults
from abuse and the requirements of the Care and Support Guidance.
|Knowsley Safeguarding Multi-Agency Escalation Process||This document outlines the process involved where there are differences in professional opinion about the welfare of adults with care and support needs.|
|Equality, Diversity and Human Rights||This chapter outlines the main principles and points of the Equality Act 2010 and how they relate to working with people with care and support needs.|
|Working with Adults with Hidden Disabilities||This chapter outlines different types of hidden disabilities and how staff should be aware of and respond to such issues. This is as a result of three complaints against councils upheld by the Local Government and Social Care Ombudsman.|
|Workplace Harassment and Violence to Staff||This chapter provides a definition of harassment and violence, which staff are most at risk and management and employee responsibilities.|
|Practice Guidance||This is a new section in the APPP.|
|Research and Report Briefings||These briefings are prodcued regularly by Policy Partners Project, which summarise recently published research or other reports.|
|Liverpool City Region: Ordinary Residence Practice Guidance||This section has been amended by adding a link in the box to Ordinary Residence Guide: Determining Local Authority Responsibilities under the Care Act and the Mental Health Act published by the Local Government Association and the Association of Directors of Adult Social Services.|
|Outcomes in Adult Social Care||This chapter has been updated to link to the most recent Handbook of Definitions.|
|Mental Capacity and Code of Practice||This chapter has been amended to add links in the scope box to Knowsley best practice tools and information (in Knowsley Specific Information) and a link to the latest version of a Brief Guide to carrying out Capacity Assessments, published by 39 Essex Chambers, as above and Decision-Making and Mental Capacity published by NICE.|
|Best Interests||This chapter has been amended to add in the scope box two Knowsley best practice examples regarding best interests decision making, and to the latest version of a Brief Guide to carrying out Best Interests Assessments, published by 39 Essex Chambers.|
|Assessment||This chapter has been amended to include a link in the scope box to Quality Statement 1: Care and Support Needs Assessment, published by NICE.|
|Personal Budgets||This chapter has been amended to include a link in the scope box to Quality Statement 2: Empowering People to Manage their Personal Budget, published by NICE.|
|Continuity of Care||This chapter has been amended to include a link in the scope box to Quality Statement 3: Continuity of Care and Support, published by NICE.|
|Continuing Healthcare||This chapter was amended to reflect the revised Department of Health and Social Care guidance. Section 1, Introduction has been updated and links updated throughout.|
|Case Recording Standards and Information Sharing||This chapter was amended to replace the previous case recording information with a link to Knowsley’s Adult Social Care Case Recording Standards and Information Sharing.|
|New chapters / information|
|Ill Treatment and Wilful (Deliberate) Neglect||This chapter outlines the main offences related to individual workers or organisations working with people with care and support needs.|
|Homelessness||This chapter outlines the main legislation for responding to people who are homeless or are likely to become homeless. It also has links to Knowsley relevant information.|
|Glossary||New terms have been added to the glossary section. These are taken from Post-qualifying Standards for Social Work Practice Supervisors in Adult Social Care, published by the Department of Health and Social Care.|
|Complaints, Comments, Compliments and Questions||This section was amended in February 2019 to add a link to the Local Government and Social Care Ombudsman information, as above.|
|End of Life Care||This chapter was amended to reflect the Supreme Court ruling, see 3.2, Persons in a vegetative state. Section 5.1, Best Interests Test and Appendix 1: An NHS Trust and others (Respondents) v Y (by his litigation the Official Solicitor) and Another (Appellants)  UKSC 46 were also added.|
|Making Advance Decisions||This chapter was amended to include new Section 1, Introduction, Section 2, Advance Statements and Section 3, Advance Decisions has been updated.|
|No Recourse to Public Funds||This chapter was amended to update the link to the revised practice guidance for local authorities in assessing and supporting adults who have no recourse to public funds. Further information has also been added.|
|Mental Capacity Act Deprivation of Liberty||This chapter has been amended to include a link to a Brief guide: DoLS and emergency treatment published by the Care Quality Commission.|
|Data Protection Act 2018||This chapter was updated to reflect the commencement of the Data Protection Act 2018.|
|Protecting Property of Adults being Cared for away from Home, including Pets||This chapter was amended to include links to good practice from the RSPCA and HM Government codes of practice.|
|Self-funders||This chapter was updated to add clarity to information provided about self-funders. It should be reread throughout.|
|Direct Payments||This Knowsley Council policy has been written for both adult and children’s social care.|
|Knowsley’s Dementia Friendly Strategy 2018-2021||This strategy sets out how Knowsley Council will work in partnership with key stakeholders, including those who are living with dementia, their families and their carers. It sets out Knowsley’s collective vision and ambitions to work towards becoming a dementia-friendly Borough by 2020.|
|Knowsley Older People’s Strategy 2018-2021||This latest version of the Knowsley’s Older People’s Strategy 2018-2021 sets out the vision and strategic priorities for supporting older people over the next three years.|
|Accessible Information Standard||This aims to ensure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.|
This APPP is usually updated every six months. The next revised edition of the APPP, therefore, will be available in August 2020.
On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.If you want to narrow the focus of your search use ” around the word, for example “safeguarding”.
If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.
We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.
This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.
If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.
The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.