August 2019

Welcome to the latest edition of the Knowsley Adult Social Care Adult Policies, Procedures and Practice (APPP) Resource.

This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.


Finding your way around this Resource

This site is structured into different sections. On the front page there are three buttons:

  • ASC Procedures – which contains the policies, procedures and practice guidance for Knowsley Adult Social Care;
  • Safeguarding – which has links to local safeguarding information for both children and adults  and to the Knowsley Safeguarding Adults Board website;
  • Useful Links – which has links to the most commonly used local and national web pages for Knowsley staff;

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets). The sections within these tabs can be  viewed by clicking on the arrows.

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP (this page) which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’ or if you click on the word ‘Contents’ all of the chapters and sections will be displayed.
  • Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.
  • Contact contains a link to the Liverpool City Region Live Well Directory for contact details of local teams, services and partner organisations. It also has a contact form for you to send a message to Des Todd, Senior Quality Improvement Lead, Safeguarding and Quality Assurance (Adults) who is the named single point of contact for Knowsley Council and who oversees the coordination of this online resource, should you have a comment or suggestion you wish to make.

Accessibility Options

This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Resource on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.


If you have any suggestions or comments about this APPP, please contact Des Todd Senior Quality Improvement Lead, Safeguarding and Quality Assurance (Adults) in Knowsley.

If you want to make any amendments to chapters, please speak to Des first. The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.

With each revised edition of your APPP resource, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

August 2019

Chapter title Detail
Amended chapters
Liverpool City Region: Ordinary Residence Practice Guidance This section has been amended by adding a link in the box to Ordinary Residence Guide: Determining Local Authority Responsibilities under the Care Act and the Mental Health Act published by the Local Government Association and the Association of Directors of Adult Social Services.
Outcomes in Adult Social Care This chapter has been updated to link to the most recent Handbook of Definitions.
Mental Capacity and Code of Practice This chapter has been amended to add links in the scope box to Knowsley best practice tools and information (in Knowsley Specific Information) and a link to the latest version of a Brief Guide to carrying out Capacity Assessments, published by 39 Essex Chambers, as above and Decision-Making and Mental Capacity published by NICE.
Best Interests This chapter has been amended to add in the scope box two Knowsley best practice examples regarding best interests decision making, and to the latest version of a Brief Guide to carrying out Best Interests Assessments, published by 39 Essex Chambers.
Assessment This chapter has been amended to include a link in the scope box to Quality Statement 1: Care and Support Needs Assessment, published by NICE.
Personal Budgets This chapter has been amended to include a link in the scope box to Quality Statement 2: Empowering People to Manage their Personal Budget, published by NICE.
Continuity of Care This chapter has been amended to include a link in the scope box to Quality Statement 3: Continuity of Care and Support, published by NICE.
Continuing Healthcare This chapter was amended to reflect the revised Department of Health and Social Care guidance. Section 1, Introduction has been updated and links updated throughout.
Case Recording Standards and Information Sharing This chapter was amended to replace the previous case recording information with a link to Knowsley’s Adult Social Care Case Recording Standards and Information Sharing.
New chapters / information
Ill Treatment and Wilful (Deliberate) Neglect This chapter outlines the main offences related to individual workers or organisations working with people with care and support needs.
Homelessness This chapter outlines the main legislation for responding to people who are homeless or are likely to become homeless. It also has links to Knowsley relevant information.
Glossary New terms have been added to the glossary section. These are taken from Post-qualifying Standards for Social Work Practice Supervisors in Adult Social Care, published by the Department of Health and Social Care.

Date of Next APPP Revision

This APPP is updated approximately every six months. The next revised edition of the APPP, therefore, will be available in February 2020.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.If you want to narrow the focus of your search use ” around the word, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.