Welcome to the latest edition of the Knowsley Adult Social Care Adult Policies, Procedures and Practice (APPP) Resource.
This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.
- Finding your way around this Resource
- Accessibility Options
- Using the APPP Resource on Mobile Phones and Tablets
- Date of Next Revision
- Register with Us
This site is structured into different sections. On the front page there are three buttons:
- ASC Procedures – which contains the policies, procedures and practice guidance for Knowsley Adult Social Care;
- Safeguarding – which has links to local safeguarding information for both children and adults and to the Knowsley Safeguarding Adults Board website;
- Useful Links – which has links to the most commonly used local and national web pages for Knowsley staff;
When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets). The sections within these tabs can be viewed by clicking on the arrows.
- Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP (this page) which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
- Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’ or if you click on the word ‘Contents’ all of the chapters and sections will be displayed.
- Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.
- Contact contains a link to the Liverpool City Region Live Well Directory for contact details of local teams, services and partner organisations. It also has a contact form for you to send a message to Jenny Rollinson, ASC Service Manager Communities, Knowsley Council Service who is the named single point of contact for Knowlsey Council and who oversees the coordination of this online resource, should you have a comment or suggestion you wish to make.
This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.
In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.
This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.
If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.
The Resources section contains a number of links and documents to supplement the information in chapters. It includes
- Case Law – links to relevant recent case law;
- Case Studies – populated by case studies from the Care and Support Statutory Guidance;
- CQC Standards and KLOEs – links to the Care Quality Commission Standards and Key Lines of Enquiries for inspections;
- Glossary – definitions and key terms used;
- Integrated Care – links to organisations and documents relevant to the health and social care integration agenda;
- Legislation – links to relevant legislation;
- Local Forms, Leaflets, Letters – key local documents and downloads.
- National Guidance and Inquiries – links to national guidance, particularly from ADASS, LGA and SCIE and inquiry reports;
- Organisations – links to websites for relevant national organisations;
- Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
- Research and Report Briefings – written by the Policy Partners Project and our associates to reflect current issues or recently released research reports;
- Safeguarding Adults Review Reports – links to significant SARs.
For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.
If you have any suggestions or comments about this APPP please contact Jenny Rollison, ASC Service Manager, Communities, Knowsley Council.
If you want to make any amendments to chapters, please speak to Jenny first. The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.
With each revised edition of your APPP resource, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.
|Liverpool City Region: Ordinary Residence Practice Guidance||This section has been amended by adding a link in the box to Ordinary Residence Guide: Determining Local Authority Responsibilities under the Care Act and the Mental Health Act published by the Local Government Association and the Association of Directors of Adult Social Services.|
|Outcomes in Adult Social Care||This chapter has been updated to link to the most recent Handbook of Definitions.|
|Mental Capacity and Code of Practice||This chapter has been amended to add links in the scope box to Knowsley best practice tools and information (in Knowsley Specific Information) and a link to the latest version of a Brief Guide to carrying out Capacity Assessments, published by 39 Essex Chambers, as above and Decision-Making and Mental Capacity published by NICE.|
|Best Interests||This chapter has been amended to add in the scope box two Knowsley best practice examples regarding best interests decision making, and to the latest version of a Brief Guide to carrying out Best Interests Assessments, published by 39 Essex Chambers.|
|Assessment||This chapter has been amended to include a link in the scope box to Quality Statement 1: Care and Support Needs Assessment, published by NICE.|
|Personal Budgets||This chapter has been amended to include a link in the scope box to Quality Statement 2: Empowering People to Manage their Personal Budget, published by NICE.|
|Continuity of Care||This chapter has been amended to include a link in the scope box to Quality Statement 3: Continuity of Care and Support, published by NICE.|
|Continuing Healthcare||This chapter was amended to reflect the revised Department of Health and Social Care guidance. Section 1, Introduction has been updated and links updated throughout.|
|Case Recording Standards and Information Sharing||This chapter was amended to replace the previous case recording information with a link to Knowsley’s Adult Social Care Case Recording Standards and Information Sharing.|
|New chapters / information|
|Ill Treatment and Wilful (Deliberate) Neglect||This chapter outlines the main offences related to individual workers or organisations working with people with care and support needs.|
|Homelessness||This chapter outlines the main legislation for responding to people who are homeless or are likely to become homeless. It also has links to Knowsley relevant information.|
|Glossary||New terms have been added to the glossary section. These are taken from Post-qualifying Standards for Social Work Practice Supervisors in Adult Social Care, published by the Department of Health and Social Care.|
|Complaints, Comments, Compliments and Questions||This section was amended in February 2019 to add a link to the Local Government and Social Care Ombudsman information, as above.|
|End of Life Care||This chapter was amended to reflect the Supreme Court ruling, see 3.2, Persons in a vegetative state. Section 5.1, Best Interests Test and Appendix 1: An NHS Trust and others (Respondents) v Y (by his litigation the Official Solicitor) and Another (Appellants)  UKSC 46 were also added.|
|Making Advance Decisions||This chapter was amended to include new Section 1, Introduction, Section 2, Advance Statements and Section 3, Advance Decisions has been updated.|
|No Recourse to Public Funds||This chapter was amended to update the link to the revised practice guidance for local authorities in assessing and supporting adults who have no recourse to public funds. Further information has also been added.|
|Mental Capacity Act Deprivation of Liberty||This chapter has been amended to include a link to a Brief guide: DoLS and emergency treatment published by the Care Quality Commission.|
|Data Protection Act 2018||This chapter was updated to reflect the commencement of the Data Protection Act 2018.|
|Protecting Property of Adults being Cared for away from Home, including Pets||This chapter was amended to include links to good practice from the RSPCA and HM Government codes of practice.|
|Self-funders||This chapter was updated to add clarity to information provided about self-funders. It should be reread throughout.|
|Direct Payments||This Knowsley Council policy has been written for both adult and children’s social care.|
|Knowsley’s Dementia Friendly Strategy 2018-2021||This strategy sets out how Knowsley Council will work in partnership with key stakeholders, including those who are living with dementia, their families and their carers. It sets out Knowsley’s collective vision and ambitions to work towards becoming a dementia-friendly Borough by 2020.|
|Knowsley Older People’s Strategy 2018-2021||This latest version of the Knowsley’s Older People’s Strategy 2018-2021 sets out the vision and strategic priorities for supporting older people over the next three years.|
|Accessible Information Standard||This aims to ensure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.|
Please note: At the last update the Contents list was significantly reordered and new local information added. Each title is now either a link to information on the Knowsley intranet, on the Knowsley Council website, to a page on an external website or an APPP chapter (which has a red band at the top) or pdf.
|Information Sharing and Confidentiality||This chapter has been updated to reflect recent changes to data protection legislation.|
|Mental Capacity Act Deprivation of Liberty||Section 8, Relevant Person’s Representative was amended as a result of recent case law. The Court of Protections approved the use of general visitors to act as Rule 3A Representatives when there is no one else – such as family members or advocates – available to act for the person who is the subject of the proceedings.|
|Defining Mental Disorder||This chapter was amended to include a link to Guidance for the implementation of changes to police powers and places of safety provisions in the Mental Health Act 1983, published by the Department of Health and Social Care and the Home Office.|
|Making Safeguarding Personal||This chapter has been updated in relation to references used.|
|Charging and Financial Assessment||Section 2.2, Carrying out a financial assessment was amended to reference recent case law. Personal injury awards must be disregarded by local authorities when conducting financial assessments unless the court order includes an undertaking to prevent ‘double recovery’.|
|Deferred Payment Agreements||This chapter was amended to reflect changes to the Care and Support (Deferred Payment) Regulations 2014 as noted above. Section 1, What are Deferred Payment Agreements? Section 2, Qualifying Criteria for Deferred Payment Agreements and Section 3, Types of Deferred Payment Agreements have been amended / added accordingly.|
|Mental Health Act 1983||This chapter outlines the main parts of the MHA and the 2007 amendments.|
|Top Up Payments||This Knowsley policy, procedure and practice guidance outlines the main points and processes in relation to top up payments for care and support. This section also includes Choice of Accommodation and Top Ups.|
|Ordinary Residence Guidance||This guidance is written by the Liverpool City Region Combined Authority. It sets out how to ascertain someone’s ordinary residence, the steps to take when someone who is being provided with funded support is ordinarily resident elsewhere and what to do when there is a dispute.|
|Data Protection||This chapter outlines current data protection legislation, including the General Data Protection Regulation, and proposed changes.|
|Modern Slavery||This chapter outlines the main issues and indicators of modern slavery and what to do if suspected. It includes reference to recent guidance from the LGA and Anti-Slavery Commissioner.|
|Professional Capabilities Framework||This chapter is a summary of the Professional Capabilities Framework guidance; the structure of social work skills professional development in England.|
|Direct Payments||To follow. This Knowsley policy, written in conjunction with Children’s Social Care, outlines the main points and processes in relation to people receiving and managing direct payments.|
|Research and Report Briefings||Click on the link to view quick read summaries of current research and reports.|
This APPP is updated approximately every six months. The next revised edition of the APPP, therefore, will be available in February 2020.
On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.If you want to narrow the focus of your search use ” around the word, for example “safeguarding”.
If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.
We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.
This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.
If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.
The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.